At Canada Energy and Power, we are committed to delivering quality services in a transparent and reliable manner. Please review our Refund and Return Policy below, which applies to all services provided through our platform.

1. Service-Based Transactions

As we provide utility connection services, billing support, and promotional offers, all transactions are service-based and do not involve physical goods. Therefore, standard product return policies do not apply.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

Duplicate Charges: If you are accidentally charged more than once for the same service.

Failed Service Activation: If we are unable to successfully connect your utility service and the failure is not due to incorrect or missing information from your side.

Service Cancellation: If you cancel a request before it has been processed and submitted to the utility provider.

Incorrect Billing: If you were charged for a service or promotion you did not request or authorize.

Note: Refunds are not issued for completed service connections or promotions successfully processed on your behalf.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

You change your mind after the service has been successfully completed.

Incorrect or incomplete information was provided, leading to service failure.

Delays caused by utility companies or third-party providers.

Promotional or discounted service fees after successful activation.

4. Refund Process

To request a refund:

Contact our support team within 7 days of the transaction.

Provide proof of payment and a description of the issue.

We will review the request within 5 business days and notify you of the outcome.

Approved refunds will be issued to your original method of payment within 7–10 business days.

5. Contact for Refunds

For any refund-related inquiries, please contact:

+18883415183